Policies & Help
BOXAVELLE · THE ART OF GIFTING
Policies & Help
We're here to make gifting easier. Explore useful information about orders, delivery, returns, privacy and how to contact our team.
How can we help?
Shipping & Delivery
Available delivery methods and shipping charges depend on your delivery address and the items in your order. Review the options presented at checkout before paying.
Ask about delivery →Returns & Refunds
If something arrives damaged, incorrect or faulty, contact us with your order number and details so we can review the issue. Your rights under the Australian Consumer Law continue to apply.
Get help with an order →Privacy Policy
Find out how personal information is collected, used and managed when you browse or shop with BOXAVELLE.
Read our privacy policy →Terms & Conditions
For questions about purchasing, payments or our website terms, please get in touch before placing your order.
Contact customer care →Frequently Asked Questions
How do I place an order?
Browse our gift selection, choose your items, add them to your cart and complete checkout.
How much is delivery?
Delivery charges and available options are shown during checkout for your address.
Can I get an update about my order?
Yes. Contact us with your order number and we'll help you find the information you need.
What if there is a problem with my gift?
Please contact us with the order number, a description of the issue and a photo if helpful.
We're here to help
Still need assistance?
Our customer care team can help with orders, gifting questions and special requests.
CONTACT US